Dispatch OS for home service teams
Never miss another call,job, or follow-up again.
I sit in the middle of your phones, technicians, and customers — answering, routing, and following up 24/7 so your board stays full and your crews stay moving.
Built for HVAC, plumbing, electrical, roofing, cleaning, garage door & pest control teams with 3–50 trucks on the road.
Live view of a Persona Pilot Pro board clearing out same-day jobs while auto-texting every new lead in under 30 seconds.
82% faster response
Average speed-to-lead across calls, web forms & chats after go-live.
32% more jobs booked
From the same ad spend and call volume, just by tightening dispatch.
Trusted by growing home service teams who can’t afford to drop a single call.
HVAC Growth Labs
BlueSky Plumbing Co.
BrightSpark Electrical
ShieldGuard Pest & Roof
4.9 / 5
Average CSAT from dispatchers & owners after 30 days.
2M+
Customer messages handled across calls, text, chat & web leads.
24/7
Always-on coverage — even when your office lights are off.
Meet your new digital dispatcher
Persona Pilot Pro is the Dispatch OS that thinks like your best office manager.
From the second a call, text, or web form hits your business, I capture the job details, route it to the right tech, and keep the customer updated — without you chasing sticky notes, missed voicemails, or half-filled boards.
Think of me as your always-on dispatch layer sitting on top of GoHighLevel: I watch everything, respond instantly, and orchestrate every step between “new lead” and “paid invoice.”
- Eliminate missed calls with instant text & call-back workflows.
- Auto-build perfect job tickets with address, photos & notes in one place.
- Balance the board so the right tech hits the right job at the right time.
- Text customers ETAs, on-the-way alerts, and follow-ups without lifting a finger.
Designed by dispatchers, not marketers.
Every workflow, alert and follow-up is built from the seat I’m sitting in right now — the dispatch chair. I care about first-call resolution, rolling the right truck, and protecting your reputation on every job.
You’ll see it in the details: colored boards, escalation rules, and turn-by-turn tasking that keeps your techs, CSRs, and customers in sync.
How Persona Pilot Pro runs your day
From ringing phone to paid invoice, without the chaos.
Here’s exactly what I do on every job, every day, for your team.
1. Capture & respond instant
When a call is missed, a form is submitted, or a Facebook lead hits, I log it and fire back an on-brand text in under 30 seconds — “Hey, this is dispatch, got your request, here’s what happens next.”
2. Build the perfect job ticket
I collect address, photos, issue details, budget cues, and priority tags automatically — then drop everything into a clean board view your dispatcher can trust at a glance.
3. Route, update & follow-up
I match jobs to the right tech, send ETA texts and “on the way” alerts, chase open estimates, and nudge slow payers — all while your team focuses on the work, not the workflow.
Core features
Everything a dispatcher wishes they had in one OS.
No more duct-taping phones, spreadsheets, and sticky notes together. I centralize your call handling, routing, and customer communication inside GoHighLevel — and drive it with pre-built dispatch logic.
Smart call capture & routing
Missed call? I log it, text back, and route it based on service, zip code, schedule, and priority rules your dispatcher controls.
Unified dispatch board
See every open job, status, technician, and SLA in a clean card view. Drag, drop, and re-balance the day in seconds.
Two-way customer messaging
Scripts built in dispatch language: confirmations, ETAs, reschedules, and follow-ups that feel human—just without the typing.
Automated follow-up & rehash
I chase every open estimate, declined job, and old customer list with targeted campaigns that feel like they came from your office.
Technician playbooks & checklists
Step-by-step task lists, upsell prompts, and photo checklists tailored to HVAC, plumbing, electrical, roofing, cleaning, garage & pest.
Reporting built for owners
See speed-to-lead, booking rate, tech utilization, and revenue per opportunity — the numbers I track all day anyway.
Built for real field teams
Dialed-in for every home service vertical.
I don’t just send generic texts. Each playbook is tuned to the way your trade actually runs calls.
HVAC & Refrigeration
Seasonal surge playbooks, maintenance agreement tracking, and emergency “no-cool/no-heat” escalations done automatically.
Plumbing & Drain
Priority tagging for leaks vs. clogs, camera inspections, and water heater replacements with upsell prompts baked in.
Electrical & Lighting
Panel, EV charger, and whole-home projects organized by permit stage, inspection status, and tech certifications.
Roofing & Exterior
Storm campaigns, inspection-to-install pipelines, and insurance follow-up sequences that keep your board clean.
Cleaning & Maid Service
Recurring schedule management, key/entry instructions, and same-day fill-ins when cancellations pop up.
Garage Door
After-hours emergency sequences, warranty tracking, and opener vs. door replacements segmented automatically.
Pest Control
Infestation urgency scoring, quarterly renewals, and route-based scheduling to keep trucks tight and fuel low.
Pest Control
Infestation urgency scoring, quarterly renewals, and route-based scheduling to keep trucks tight and fuel low.
Simple, productized pricing
Pay for a dispatchOS, not another software seat.
Every plan includes implementation, playbook setup, and hands-on support from dispatch operators who speak your language.
See it run live
Book a 1:1 Dispatch OS walkthrough.
On this call, we’ll pull up your current process, map your board on screen, and show you exactly how Persona Pilot Pro would run it — with your tech count, hours, and services.
- 15–30 minutes with a dispatch specialist.
- No fluff: we walk through real call flows.
- You leave with a clear before/after playbook.
Grab a time on the calendar
Drop in your details and preferred time. I’ll route it straight to the right specialist on our side.
We’ll send confirmations and reminders by text and email so you don’t lose the slot in the chaos of the day.
Questions from the dispatch chair
FAQ: How does this actually plug into my day?
Here’s what other owners, dispatchers, and office managers asked before they flipped the switch.
Do I need an in-house dispatcher to use Persona Pilot Pro?
No. I’m built to support both solo owners who still answer their own phone and established dispatch teams. For smaller shops, I act as your first-line dispatcher so you can stay in the field or in meetings without panicking about missed calls. For larger teams, I handle the repetitive work — logging, tagging, follow-ups — so your dispatchers can focus on higher-value calls and exceptions.
How does this work with my existing phone system?
We plug into GoHighLevel’s native phone system or forward from your existing lines. When a call is missed or completed, I trigger workflows in the background: logging the opportunity, texting the customer, and updating the board. On your demo call, we’ll map exactly how your numbers are set up so the cutover is clean.
Will my customers know they’re talking to automation?
Only if you want them to. The scripts I use are written in friendly, plain dispatch language — the same tone a sharp CSR would have. We’ll customize your greetings, signatures, and escalation messages so it feels like the same office they already trust, just faster and more consistent.
How long does setup take before we’re live?
Most teams are live in 7–14 days. Week 1 we map your services, coverage area, schedule, and jobs. Week 2 we turn on core workflows, test with your team, and then go live in phases (missed calls first, then follow-up, then advanced routing). You’re never flipping the whole operation overnight.
What if my techs aren’t very tech-savvy?
That’s exactly who I’m built for. Techs mainly see clean tasks and simple messages: where to go, what to do, what photos to grab, and how to close out. We keep their side lightweight, with minimal new logins. The complexity lives with me in the background and with your dispatcher.
Can you help us migrate from our current CRM or software?
Yes. We work with many teams who are already on GoHighLevel as well as those coming from other CRMs. On the demo and scoping call, we’ll review what needs to move, what can be archived, and how to avoid double entry. The goal is to make the switch feel like a relief, not a second job.
Ready to stop apologizing for missed calls?
Let Persona Pilot Pro sit in the dispatch seat so your team can focus on running world-class jobs.
Persona Pilot Pro
Dispatch OS for home service teams that are done losing jobs to slow response times, messy boards, and dropped balls.
Runs on Dispatch OS. Designed by dispatchers. Deployed with you, not at you.
Trades we serve
HVAC & Refrigeration
Plumbing & Drain
Electrical & Lighting
Roofing & Exterior
Cleaning & Maid
Garage Door
Pest Control
Contact
Need to talk through a complex operation or multiple locations?
Book a strategy call and we’ll map your dispatch reality before we recommend anything.
Support: [email protected]
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